Frequently Asked Questions

Jangl gives you the ability to call or text anyone you know online, using the phone you already have. Simply tell us who you want to call and we'll give you a Jangl number to call them.

Jangl works from any phone, with no download, data plan, or computer required. If you can dial a phone number, you can call anyone with Jangl - even someone who has never used Jangl! Jangl protects your privacy.

To use Jangl, all you need to know is their email address - you never need their real phone number, and they'll never see yours.

Simply tell us the email address of the person you want to call or text, and we'll give you a Jangl number to call them. When you call someone's Jangl number, one of two things will happen:

• You can leave them a voice message, which we send to them by email.
• If they have allowed it, your call will be forward to their phone and you can talk live.

When you send a text message to someone's Jangl number:

• We send them an email notification with your text message. We also send the text message to their Jangl inbox where they can reply to that message right from the web!
• If they have agreed to accept text messages on their phone, we'll send the message to their phone.
• If the recipient is outside the US, they will not recieve your message on their phone, but they'll get a notification via email and your message in their Jangl inbox.

Currently, we only support sending messages from and to phones in the US.

We don't! To get a Jangl number you tell us who you want to call. If that person is not using Jangl, we let you leave a voice message and we'll simply send your message to the email address you gave us.

Privacy and Anonymity:
Jangl assigns a unique local phone number to each person in a Jangl connection. You would treat a Jangl number like you would any other number: you can screen calls with caller ID, add the number to your mobile phone contacts, and use all of the features of your mobile phone, such as assigning personal ring tones, returning calls from the received calls list, and more. Because a Jangl number is unique to a relationship, your Jangl numbers cannot be used by anyone except the people you have established connections with. This prevents unsolicited calls to your phone.

Call Anyone:
Jangl lets you contact anyone, anywhere, right now. To contact someone, you simply enter an email address into the web form on the homepage, and Jangl will provide you with a number to call and leave a message for that person. Jangl then takes that message and delivers it to the intended recipient with a phone number (not your real number) to call you back. With Jangl, all you need is an email address to make contact and start talking now.

During the Jangl beta period, the service is free. As we listen to your feedback and release new versions of the service, we may eventually reach a point where we decide to release all or parts of our service for a nominal fee.

Anyone who knows your email address can call and leave you a voice message that Jangl sends to your email - just as they could send you an email at any time. At first, though, they can only leave you voice message. It's up to you whether they can keep calling you and whether their calls will ever ring your phone.

You can delete or block them, or add them as a contact and call them back. With Jangl you have an unprecedented level of control over your phone communications.

CallMe Links provide a simple way for you to let people call you without posting your phone number. Just add your own email address to the end of our call me link:

http://callme.jangl.com/me@myemail.com

and post the link anywhere you want - in your profile, blog, blog comment, email, email signature, auction listing, etc. Anyone can click it and use Jangl to get a number to call you - safely, privately, and keeping you in control.

A Jangl number is a "virtual number" that's not a real number, but works the same way for placing and receiving calls. To contact someone, dial or text their Jangl number. When they call or text, you'll see their Jangl number in caller ID. You can even add it to your phone contacts.

Jangl numbers also give you online access to your voice and text messages. You can block the number at any time, and they can never contact you again - not from a different phone, not ever.

Jangl numbers are always local - even if the other person is half way around the world. You can call and choose to leave a voice message before their phone even rings. And we are working hard to make them do even more.

Of course, and you have two options available.

“Blocking” a Jangl contact means your shared number with that person is disabled. When calling your shared Jangl number, a blocked contact will only hear that the number is not currently in service. The blocked Jangl contact is also removed from your contacts.

"Deleting" deletes the contact and the Jangl number so that person won't be able to use that number. However, that person can re-establish a Jangl connection with you again.

Your real phone number and the real phone numbers of the people you connect with using Jangl are never revealed on a phone bill. If you use a Jangl number to call other people, your itemized phone bill would show the Jangl number that you dialed. Likewise, if someone uses a Jangl number to call you, your phone bill would show that you received a call from that Jangl number.

Absolutely not. When you call or text someone using a Jangl number, only the Jangl number is displayed in the other person's Caller ID. Your personal phone number will never be revealed.

Furthermore, at Jangl, we are tirelessly committed to protecting the privacy of our users, and have taken great steps to ensure that your information is protected and to eliminate any chance of fraud. We have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect.

Please read our privacy policy for more information.

When someone places a call to you using a Jangl number, the caller is placed on hold for a few moments while we route the call to your phone. When you answer, a voice prompt let's you know you have an incoming call from Jangl. You can then press 1 to accept the call, or press 2 to decline the call.

If you press 1 to accept the call, its time to start talking!

If you press 2 to decline the call, the caller is asked to leave a voice message. We then send that voice message to your inbox on the website.

Jangl provides you with voicemail. Really, really accessible voicemail. You can access your voice messages through a URL or a phone number, receive email or sms notifications of voice messages, listen to your voice messages in your inbox website as well as all the other standard dialing options.

Anyone with a Jangl account can use our web interface to send text messages via the Inbox and Contacts pages on Jangl.com

To use send and receive text messages on your phone you must:

• Have an SMS enabled phone as your default, activated phone
• Have a US based phone number
• Make sure you have text messages to your phone enabled in your account settings

You can still send and receive text messages over the web using the web interface on the Inbox and Contacts pages.

Yes. As long as you've allowed SMS messages to be routed to your phone in your account settings, you can control which contacts can actually send text messages to your phone using the per-contact setting on your contacts page.

Yes. In your account settings, under Call Settings, select "Do not send text messages to my phone."

Sending and receiving text messags via the web interface is 100% free.

If you send or receive text messages via your phone, there may be a charge by your provider, depending on your plan. Jangl text messages are treated exactly as any other text message by your provider.

Yes. Absolutely. When you send a text message to a Jangl number, the Jangl number the recipient would use to call you back is displayed in the "from" area of the text message. Your real phone number, name, or email address is never revealed in the message.

The Jangl Me widget allows visitors to your own blog, website, or social network profile page quickly and easily get a Jangl number for you. The Jangl widget comes in two versions - a Phone (Flash) version and a Button (HTML) version, each of which has distinct advantages.

You can use Jangl with these types of phones as long as the outbound Caller ID matches the number of your phone. Unfortunately, this means that if your company uses a single corporate number with multiple extensions (geeks call this a “PBX”), you will not be able to use your business phone with Jangl. VoIP phones displaying a different outbound Caller ID will also not work.

All you need is a telephone with outbound Caller ID enabled, and, of course, someone you want to contact. Self-Janglers are welcome too - no judgements.

No. Your outbound Caller ID does not have to be enabled at all times. Outbound Caller ID is necessary any time you dial or text a Jangl phone number. You do not need to have Caller ID enabled to receive calls or text messages from other people. Having inbound Caller ID (the ability for you to see the phone numbers of people who call you) does not matter at any time.

If you register in order to get a Jangl number to call someone, we ask for your phone number so that we can verify the delivery of Jangl calls and text messages.

At no point do we disclose your phone number to anyone. To see more information on privacy, please read our privacy policy.

We ask that you activate your phone if you want calls and text messages from other Jangl users to be routed directly to your phone. For security and privacy reasons, we want to ensure that the number you entered as your own, is - in fact - your own.

At no point do we disclose your phone number to anyone. To see more information on privacy, please read our privacy policy.

You can add and manage your personal phone numbers on your account settings page. Jangl routes inbound calls and text messages to the number you specify as your default number.

In order for a number to be designated as default, you must first activate it. Any number that isn't activated will have an "activate" link next to the number.

You can add and manage the email addresses associated with your account settings page.

Jangl routes message notifications to the email address you specify as your default email address. In order for an email address to be designated as default, you must first verify the address. Any email address that isn't verified will have a "verify" link next to the address.

Under the Call Settings section of your account settings page, you can use the following controls:

Accept new contacts:
This setting determines whether or not people who are NOT allready in your contacts can use Jangl to contact you.

Send All Calls Inbox:
This setting determines how incoming calls are routed. If you check this box, all callers are asked to leave a message. The message is delivered as an audio file to your inbox.

Do not send text messages to my phone:
If this box is checked, no text messages will be sent to your phone.

Send calls from new contacts to:
If you select “Phone”, calls from first-time callers will be routed to your phone. If you select “Inbox”, first-time callers are asked to leave a message. The message is delivered as an audio file to your inbox.

Send text messages from new contacts to:
If you select “Phone”, text messages from first-time contacts will be routed to your phone. If you select “Inbox”, text messages from first-time contacts are only routed to your inbox.

Voicemail Access Number
Use this number to listen to the voice messages in your inbox from your phone. To use this feature, your phone must be activated.

Under the Notifications section of your account settings page, you can use the following controls:

Send voice and text message notifications to:
Choose a verified email address from your account to receive message notifications.

Send voice message notifications to my phone:
Choose a verified mobile phone number from your account to receive voice message notifications via text message.

Provider:
Indicate the provider for the selected mobile phone.